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Clear, timely delivery with premium cold-chain care. Hassle‑free support if anything goes wrong.
All orders must be submitted exclusively via email to orders@legrandcaviar.com. This ensures accurate processing and proper documentation. Orders placed through any other channels will not be accepted.
We guarantee delivery within 24 hours for orders placed before 12:00 p.m., Monday to Friday (excluding public and bank holidays).
Every order of fresh caviar is packed in an insulated bag/box with premium gel ice packs to maintain perfect temperature and freshness.
The parcel is hand‑delivered on your selected delivery day.
| Order Total | Delivery Fee |
|---|---|
| Over £300 | Free delivery |
| £150–£300 | £15 |
| Under £150 | £25 |
We use DHL for most deliveries outside London. All our caviar is packed with gel ice packs to ensure premium quality upon arrival. We ship with next‑day delivery service as standard to ensure your caviar arrives in perfect condition.
Standard Delivery Schedule:
If you are not available at the agreed delivery address and time, your order will be returned to our depot. Le Grand Caviar cannot be held responsible for missed deliveries if the agreed delivery window is not met.
While we work with the best couriers, occasional delays may occur once a parcel leaves our facility. We will always do our utmost to ensure successful delivery.
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If any products arrive damaged, please contact us immediately on +44 7576 054314 or email orders@legrandcaviar.com.
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If the fault is on our side, we will replace or refund the affected items promptly.
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