Refrigerate caviar immediately upon arrival. Always use non-metallic spoons (mother-of-pearl, horn, or wood) to preserve delicate flavour. Do not consume if the seal is broken, packaging is damaged, or storage has been compromised. Le Grand Caviar adheres to HACCP-certified food safety standards in sourcing, handling, and packaging. Allergy notice: Contains fish roe. Not suitable for individuals with fish allergies.
London – Same-day delivery available (via courier/Deliveroo). Otherwise, guaranteed delivery within 24 hours for orders placed before 12 PM (Mon–Fri). UK Nationwide – Next-day delivery for orders placed before 12 PM (Mon–Thu). Europe & International – Express courier delivery within 24–72 hours.
All orders are dispatched in insulated luxury boxes with premium gel ice packs, ensuring freshness for up to 48 hours in transit.
Due to the perishable nature of caviar, returns are not possible once dispatched. If your order arrives damaged, compromised, or incorrect, notify us within 24 hours of delivery with supporting photos. Refunds or replacements will be processed case by case to guarantee fairness and satisfaction. Please retain packaging until claims are resolved, as couriers may require inspection.
Orders are shipped in luxury insulated packaging with ice packs to guarantee freshness. Tracking numbers are provided for every order. Deliveries are signature required to ensure safe handover. Packaging is secure, discreet, and designed to maintain product integrity.
You may add mother-of-pearl spoons, caviar tin openers, blinis, crème fraîche, smoked salmon, and vodka to your order.
Keep caviar refrigerated between 0–4°C. Unopened tins last until their best-before date. Once opened, consume within 48 hours for best quality.
Yes — we stand behind every order. If your delivery arrives damaged or compromised, please contact us within 24 hours (with a photo) so we can arrange a replacement or refund.
Orders placed before 12 PM (Mon–Thu) are dispatched the same day. Orders placed after this time, or on weekends, are dispatched the next business day. Central London: same-day delivery available via courier or Deliveroo. UK Nationwide: next-day tracked delivery. Europe: 24–72 hours express courier delivery, depending on the destination.
All orders are packaged in insulated boxes with gel ice packs to maintain the perfect temperature throughout delivery.
